NPS surveys from the dashboard, the REST API or the niotio CLI.
Write your question, pick English or Danish, and get a link to the survey.
Share the link anywhere, or email it to your respondents on any paid plan.
Your NPS with promoters, passives and detractors, the trend over time and every comment.
NPS per campaign with trends over time and side-by-side compare.
Read every comment next to its score and work through them.
Manage campaigns, respondents and results over a documented REST API with personal API tokens.
Campaign events pushed to your own URL, signed with an X-NPS-Signature header.
A command line client with stable --json output for scripts and agents.
Try everything with simulated answers. Test campaigns never email real people.
The app and the surveys work in English and Danish.
Export your data and anonymise respondents when you no longer need them.
Let a script or an AI agent run your surveys through the REST API or the niotio CLI.
export NPS_URL=https://your-niotio-host
export NPS_TOKEN=<your-api-token>
id=$(niotio campaign create --name "Q4 check-in" \
--test --json | jq -r .id)
niotio campaign simulate "$id" --count 5 --yes --json
niotio campaign metrics "$id" --jsonFor trying Niotio out on a real campaign.
For one owner running regular NPS surveys.
For a team that acts on the feedback it collects.
For larger teams that need volume and their own branding.
NPS is the gold standard metric for measuring customer satisfaction and loyalty. Based on one simple question - "How likely are you to recommend us?" - it categorizes customers into Promoters (9-10), Passives (7-8), and Detractors (0-6). The score ranges from -100 to +100 and provides actionable insights into customer sentiment.
Score 9-10 Loyal enthusiasts
Score 7-8 Satisfied but unenthusiastic
Score 0-6 Unhappy customers